Reference

How We Protect Your Information

Your account details, payment history and personal information stay encrypted and private on waka toto.

Encrypted account storageDANA, OVO, GoPay, QRIS secureWithdrawal verification
waka toto How We Protect Your Information
GET IN TOUCH

Privacy Questions & Data Requests

Team online

Email Support

Contact us at [email protected] with any privacy questions or data access requests. We respond within 2 business days and handle all requests in line with your account settings.

Live Chat

Jump into the account menu and select Help. Our live chat team is available 09:00–23:00 WIB daily to walk you through privacy settings and account controls.

Account Settings

Visit Profile → Privacy & Data to review what we hold, download your account history, request deletion, or adjust how we use cookies and contact preferences.

DATA SECURITY

How We Keep Your Account Safe

Encryption & Storage

All account data, payment details and withdrawal records are encrypted in transit and at rest. Your DANA, OVO, GoPay and QRIS credentials are tokenized so we never store the raw card or wallet numbers.

Two-Factor Authentication

Enable 2FA in your account settings to add a second verification step. When you log in from a new device or browser, we'll ask for a code sent to your registered phone number.

Fraud Detection

We monitor withdrawal requests and session activity to flag unusual patterns. If we detect suspicious movement, we pause the transaction and contact you via email or SMS to confirm.

Payment Partner Standards

DANA, OVO, GoPay and QRIS are governed by Bank Indonesia and OJK standards. We comply with their security protocols and do not retain payment data beyond what's needed for reconciliation.

Cookie & Tracking Policy

We use first-party cookies to keep you logged in and track lobby preferences. Analytic cookies help us see which games load fastest. You can clear cookies or disable them in your browser without losing account access.

Data Access & Deletion

Request a full data download or deletion via Account Settings → Privacy & Data. We action downloads within 5 business days and deletions within 30 days where local law permits.

Privacy Policy FAQs

We collect your name, email, phone number, date of birth and payment method (DANA, OVO, GoPay or QRIS details). This is required to verify your identity, process deposits and withdrawals, and comply with local fraud-detection rules.

We retain your account data for 12 months after closure for tax and dispute resolution, where local law permits. After that period, we delete personal identifiers but may keep anonymized transaction logs for regulatory compliance.

Yes. Go to Account Settings → Privacy & Data and select Download My Data. We'll email you a file with all stored information — profile details, login history, payment records and game activity — within 5 business days.

We do not sell your data. We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS operators) to process deposits and withdrawals, and with our fraud-detection partner where local law permits.

We use cookies to keep you logged in, remember your game preferences and track lobby navigation for performance. Analytics cookies help us see which sections load fastest. You can disable cookies in your browser settings anytime.

Contact [email protected] or use live chat immediately. We'll lock your account, review the session logs, and process a refund if the activity was fraudulent. Change your password as soon as you regain access.

Your data is stored on encrypted servers within regions where local law permits. We maintain automated backups to prevent loss. All storage meets banking-standard security protocols for data centres.